Refund Policy

Refund and Shipping Policy


Thank you for shopping with WellWave global!

We strive to provide you with the best products and services. However, if for any reason you're not satisfied with your order, please review our Refund Policy below:


1. Shipping & Delivery Timeline:

Our shipping services will deliver your order within 7 to 10 days after placing the order. Delivery times may vary depending on your location. You will receive regular updates on the status of your order.

Note: In case of any unusual delays in delivery, you will be notified accordingly.

2. Eligibility for Returns:

You can return your order if:

  • The item is unused and in its original packaging.
  • A return request is submitted within 10 days of receiving the order.
  • The return request is valid for items that are in their original condition (not opened, not damaged).

Exceptions:

  • Sale items, personalized/customized items, and perishable goods cannot be returned.

3. How to Request a Return:

If you wish to return your order, please follow these steps:

  1. Submit your return request within 10 days of receiving the order via email to [email protected].
  2. In your email, please include your order number and product details.
  3. Our customer service team will process your request and provide you with the return address and instructions.

4. Refund Process:

Once your return request is approved:

  • Your refund will be processed and transferred to your original payment method within 7-10 business days.
  • Refunds will only cover the value of the returned product and will not include shipping charges.
  • If the product is found to be damaged or used, the refund may be denied.

5. Damaged or Defective Items:

If you receive a damaged or defective product:

  1. For damaged items: You must contact our customer support within 48 hours of receiving the order, so we can resolve the issue quickly.
  2. We offer a replacement or refund for damaged items, depending on the situation.

6. Contact Information:

If you have any questions or need further assistance regarding your order, please contact our customer support team:

We are always here to help!

This is a comprehensive Refund Policy page that you can use on your website. Let me know if you need any further customization or additional information!